To ensure a smooth shopping experience, we have established a clear Return and Refund policy. This policy outlines the steps you must follow to return items and the conditions under which refunds may be issued. Please read the following sections carefully to understand your rights and responsibilities regarding returns and refunds.
Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. If the item has been opened or used, it may not be eligible for a return unless it is defective or damaged upon arrival.
Requesting a Return
To initiate a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the item. You must provide photographic evidence of the damage or defect. We will evaluate your claim and may offer a replacement or refund based on the situation. Please do not return damaged items without prior approval.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility.